ONLINE: We hope that your purchase has brought a smile to its recipients face, and we are truly sorry if it has not. Due to the one-of-a-kind nature of many of our items, we generally do not accept returns on any items sold through societywolf.com. We consider all requests for refunds will be individually. We will do what we can to help make sure you are happy with your transaction and will continue to be our cub and customer forever! We promise to work our hardest to ensure your satisfaction - including taking the time and effort to properly describe our products to you. If you are dissatisfied with your purchase, and/or would like to request a return, please email us. We will respond to your email within one business day.
When buying our vintage clothes, please take note of the actual measurements that we have provided. We measure all clothing flat, and sizes are doubled to convey the size you would get by measuring yourself. We measure each garment at the bust, waist, and hip, as well as provide the length. If you require any other information, please do not hesitate to ask. Please do your best to make sure that the garment you are purchasing is a fit you desire before purchasing, as we do not accept return requests that are due to a garment being the wrong size, or to defects that were properly described before sale. If you need help figuring out whether or not a garment will fit, please go here.
Please take the time to read all applicable descriptions, paying close attention to sizes and condition. We describe all of our products to the best of our ability, and rely on years of experience and lots of cited research in doing so. However we are only human, and error is inevitable. Please remember this. We do not accept return requests due to defects that were properly described before sale.
Each order through societywolf.com is hand-packed by either Ellen and/or Brett with love and care. All orders place through our site are processed immediately and will be filled and shipped within the next 1 to 2 business days. Once your order has been shipped, you will receive a confirmation email including your tracking number(s) and any other applicable information.
We do not offer expedited or rushed shipping, but we are happy to do our best to accommodate your needs. If you have a special request, please do not hesitate to email us.
All of our orders are packed with loving care, and we take pride in making each package exciting to open. If you would like your item gift wrapped, or have any other special packing or shipping requests, please do not hesitate to contact us and we will work to honor your request.
We take your privacy and safety very seriously. We will never share your information with any third party, and we do our best to maintain the privacy and security of all visitors of this website. Squarespace, the host of our site and webstore, maintains a strong rating for security during commerce transactions made through their service, and we make sure to keep on-top of their policies and efforts regarding these issues. All payment information is processed through a secure and encrypted connection and no credit card information is saved after the transaction has completed. We keep records of all orders, including name, address, and any other pertinent mailing information, but we do not keep credit card numbers.
If you have any questions or concerns, please feel free to email us at firstname.lastname@example.org
TERMS OF SERVICE:
All images on societywolf.com are © Society Wolf and may not be copied reproduced for any reason without explicit permission. The Society Wolf logo is © Society Wolf and may not be copied or reproduced for any reason. We are not responsible for any content found via any third party links contained herein.
Please feel free to contact us at anytime at email@example.com